We are committed to protecting the privacy and security of your personal information.
This Privacy Policy describes how we collect, use, disclose, and protect the information you provide to us when you use our website, contact us, or engage our services related to motorized shades.
- Information We Collect
We collect various types of information to provide and improve our services to you:
Personal Identification Information:
Contact Data: Name, address (for consultations, measurements, installation), email address, phone number.
Payment Data: Billing address, credit card details (processed securely via third-party payment processors; we do not store full credit card numbers).
Property Information:
Measurement Data: Window dimensions, photos of window spaces, and floor plans relevant to shade installation.
Installation Details: Notes about your home/business setup relevant to installation.
Inquiry & Communication Information:
Details you provide when filling out forms, requesting quotes, sending emails, or calling us (e.g., shade preferences, project scope, questions).
Website Usage Data:
Analytics Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, device type. This is collected automatically via cookies and similar technologies (see Section 6).
- How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services:
To process your orders, provide quotes, schedule consultations, measurements, and installations.
To communicate with you about your project status, appointments, and service updates.
To deliver and install your motorized shades.
To process payments for services rendered.
Customer Support:
To respond to your inquiries, provide technical support, and address any concerns or issues you may have.
Marketing & Communication:
To send you updates, promotions, newsletters, or information about new products and services we offer, if you have opted in to receive such communications. You can opt out at any time.
To personalize your experience on our website and in our communications.
Internal Operations:
To improve our website, products, and services.
For internal record-keeping, data analysis, and business intelligence.
To detect, prevent, and address technical issues or fraudulent activity.
Legal Compliance:
To comply with applicable laws, regulations, legal processes, or governmental requests.
- How We Share Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
Service Providers: With trusted third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping, installation support (if subcontracted), website hosting, analytics, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
Manufacturers/Suppliers: With manufacturers or suppliers of motorized shades and components for warranty registration purposes, or to facilitate direct shipments to you.
Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change of ownership or control of your personal information.
With Your Consent: With your explicit consent, we may share your information for other purposes.
- Data Security
We implement reasonable technical, administrative, and physical safeguards designed to protect the personal information we collect from unauthorized access, use, alteration, and disclosure. However, no internet transmission or electronic storage is ever 100% secure, so we cannot guarantee absolute security.
- Your Privacy Rights (Especially for California Residents – CCPA/CPRA)
As a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
These rights may include:
Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell/share.
Right to Delete: You have the right to request the deletion of personal information that we collected from you, subject to certain exceptions.
Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale/Sharing: You have the right to opt out of the “sale” or “sharing” of your personal information (as defined by CCPA/CPRA).
Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information (as defined by CCPA/CPRA).
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
To exercise these rights, please contact us using the information in Section 9.
We will verify your request using reasonable efforts, which may include matching information provided in your request to information we have on file.
- Cookies and Tracking Technologies
Our website uses “cookies” and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyze site traffic, understand user behavior, and for marketing purposes.
What are cookies? Small data files are stored on your device when you visit a website.
How we use them: To remember your preferences, track products in your cart, understand which pages are most popular, and deliver targeted advertising.
Your choices: You can set your browser to refuse cookies or to alert you when cookies are being sent. However, some website features may not function properly without cookies.
- Third-Party Links
Our website may contain links to third-party websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
- Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised policy on this page and update the “Effective Date” at the top. We encourage you to review this policy periodically.